Refund policy

By purchasing a Charity Gift, you are making a donation to Christian Aid Ireland. We work hard to ensure that there are no problems with your experience, although we do understand that mistakes can happen.

Under charity law, we can only refund donations in specific circumstances. However, any concerns and requests for refunds are important to us and we are always more than happy to discuss your donation and help in any way we can.

Please do get in touch with our friendly Supporter Care Team and we can advise you about your request. Contact us on 01 496 7040 or ireland@christian-aid.org. Our lines are open from Monday to Friday 9am to 4pm.